We’re proud of the quality of our products and want you to shop with confidence. Every item goes through a rigorous inspection and testing process to ensure quality and proper functionality before it reaches you. As a growing startup headquartered in Munich, Germany, we’ve also created a clear and fair policy to give you complete peace of mind.
Our peace of mind warranty ensures that if your item arrives faulty or develops a fault within 30 days of delivery, we’ll send you a free replacement. If the replacement is also faulty or develops a fault within 60 days from the delivery date of your original purchase, we’ll send you another free replacement.
In summary, we can provide up to 2 free replacements in total.
To process your claim, please submit clear photographic or video evidence of the issue for prompt resolution.
At this time, we’re unable to offer refunds or returns due to the high costs and complexities of return shipping. This approach allows us to keep our prices fair and continue providing unique, high-quality products to our customers. Instead, our peace of mind warranty reflects our commitment to your satisfaction.
If you’re unsure about purchasing a product, we encourage you to read the product page content carefully. If you still have questions, feel free to email us at any time, we’re happy to help. We typically respond within 2 hours during our working hours (8 AM – 10 PM Germany time), 7 days a week. However, in some cases, it may take up to 24 hours for us to respond.